Customer Reviews

Our 5* reviews from valued and existing customers show what we are really like. They prove that we are tried and tested! We are UK’s leading hot tub and swim spa provider, and focus on an outstanding long term customer experience…your everyday happiness!

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"I am so impressed with my Hydropool hot tub. From the sales experience to the after care and advice I have received. The spa is the most fantastic experience, totally relaxing, especially at night with the changing colours lights and amazing jets!"
Janice Wand

"The service from the company with regards to the purchase and installation was first class. I have been particularly impressed with the small details – I have never phoned and not spoken to who I wanted to or been left on hold. The staff are always friendly, polite and respectful."
Adam Lilley

"Have dealt with them for 8 years. Have had a consistently excellent service all the way through from admin , sales to service."
Bhargawa Vasudaven

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"We have been using these guys for over ten years, they are great service always from the supply, institution, service and repairs all on time, friendly and very knowledgeable."
John Allwright

"The spa has fantastic powerful jets and It can handle the heavy use of rehabilitation therapy or even better as a perfect preventer of muscular pains !!! We can Not wait to get into our spa during a busy work week for a relaxing time and a family chat."
Judy Zsebi Rose

"Just bought our 12ft hydropool swimspa, brilliant company to buy from and have even bought the service contract for the first year also. Kids really love it, would recommend this product and company to my friends and family. Great service."
Louise Tordoff

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"Would fully recommend a hot tub. Fantastic service from Ruxley’s always willing to help"
Jane P

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"Theo and Christina are the ultimate in professionalism they didn’t rush me they didn’t pressure me they were very knowledgeable very informative and passionate about the products they sell. The whole buying experience was a please I would recommend them over and over and over again."

Some of our other 5* reviews

"Contacted Lee as we needed our hot tub moving to our new property, they did such a great job installing when we originally brought it (had to crane it over our town house into our back garden) that we wanted piece of mind. Lee surveyed both our new and existing properties, nothing was to much trouble and arranged to have the HT removed the day before we moved to cut down the stress on the day and also worked around our removal team to install the HT. Would recommend these guys to anyone, cut the stress out of what was quite a nerve racking procedure, especially as we was craning over our house which we was due to move out of. Thanks for a great job!"

- Diana Stoimenova - Hydropool Serenity 6000

"I was recommended to the Hot Tub & Swim Spa company by a friend, after having researched other companies who weren't so great. I went to their showroom & met Christina & was really impressed by her knowledge & enthusiasm, but also with her ability to listen. Really professional! A year has passed & I can also vouch for all the members of the team (especially Lee). A great company with tremendous after-sales assistance.Everyone is so helpful & polite & I couldn't be happier! Good luck for the future!"

- Barry Neiman - Hydropool Self-Cleaning 575 Gold

"We purchased a hot tub from Christina, Theo and the team nearly two years ago. We originally purchased it after I had major back surgery for hydrotherapy!! Since we've had it, it's been simply brilliant. We go in it in all weathers (have canopy), on our own or with friends. It's relaxing especially after a hard day at work. Christina and Theo are brilliant to deal with. Easy, relaxed, yet professional and they know their stuff!! I have no hesitation in recommending these guys. I did do alot of research with other companies before purchasing a tub, and I can honestly say these are definately the best!! It helps that they actually know what they are talking about!"

- Alison Louise Hallet - Hydropool Serenity 5

"Extremely lovely professional team, it was a pleasure doing business with The hot tub and swim spa company! Theo and Christina are such warm friendly people and go above and beyond with customer care. We absolutely love our tub it's great for all the back problems my partner and I have which was the point of getting it. It's so relaxing and de stressing for the body highly recommended!! Thanks Gill and all the guys for your brilliant customer service!"

- Natalie Ann-Marie Heap - Hydropool Self-Cleaning 395 Champagne Edition

"Our experience from the beginning to the end has been nothing but fantastic. Christina was our first point of contact and was a mind of information and is very passionate about the products she sells, a pleasure to deal with. On installation day the whole team were fantastic. A big thank you to Theo, Lee and the rest of the team for managing to get the hot tub down the slightly narrow side entrance without causing any damage. The Self Cleaning Hydropool Hot Tub is sitting beautiful inside our Bespoke Riviera which we first saw at the showroom and looks stunning. Our spa is serviced and maintained by the HTSS and this is an invaluable service. Lee has just given our tub its first service and once again a pleasure to have around and great job done. I would certainly recommend the HTSS to friends and family."

- Tracey Turner - Hydropool Self-Cleaning 670 Anniversary Edition & Bespoke Riviera Enclosure

"Fab service and after care thanks Gill and Lee, we love out tub and spending lots of family time in there."

- Fiona Holmes - Hydropool Self-Cleaning 670

"The Hot Tub and Spa company have made owning and using a spa so simple, from the helpful advice to the friendly staff, I'm very happy we decided to buy from this company."

- Frank Strachan - Hydropool Self-Cleaning 495 Platinum

"Got a very good deal on a tub at the south of England show. Was installed less than 3 weeks later and we are loving it. Staff very friendly and installation went smoothly."

- Colin Watkins - Hydropool Self-Cleaning 670

"Very good service, lovely Hydropool , friendly helpful staff."

-Lesley Boston-Marsh

"Lee came and serviced our spa. For one it is not raining!! Whatever the weather he does a great job."

- Kathryn Hughes - Hydropool serenity 4000

"Great company, Christina was fantastic, listened to all of my needs. Installation was excellent. Special thanks to Lee. Top marks!!!"

- James Baker - Hydropool Self-Cleaning 700

"Excellent service! Right from installation, maintenance and service!!"

- Kalpana Rao - Hydropool Self-Cleaning 575 Platinum

"We popped in just to have a look round and ended up buying a hot tub! I can honestly say it is one of the best purchases we have ever made. My husband who thought it would be a 5 minute wonder uses it the most. It is great for family time as no distractions from iPads or television . We have had our one for two years and absolutely love it. The company was great. Installation was very thorough and they made sure we understood everything before they left. We use it all year round and would not be without it."

- Sarah Lewis Kasap - Weekender Hot tub

"Have dealt with them for 8 years. Have had a consistently excellent service all the way through from admin , sales to service. Have particularly appreciated a named personnel ( Lee Sperring) who comes in to service the hot tub on a regular basis. Polite, flexible appointments, efficient and very professional at all times. Service contracts and replacement parts are reasonably priced . Particular mention too about the friendly service provided by Gill in service department and Christina and Theo in sales who have looked after us well over the years . Much appreciated."

- Bhargawa Vasudaven - Hydropool Self-Cleaning 575 & gazebo

"We recently had a visit by your engineer Bradley to fix a problem with our slat covering of the pool.It was such a pleasure to meet him after eight years.He had come with Theo to fit our slat covering. I was really pleased by his pleasant mannerism and efficient proffessional service. We certainly look forward to seeing him again when welcomes to fit the copping slithers. Best wishes to him"

- Hansi Patel - Swimming pool and slatted cover

"This is our second purchase with this company. After moving house and having to leave our beloved hot tub behind, we returned to them for our new spa. The experience from showroom to installation has been enjoyable and professional, we would highly recommend getting in touch with their experienced team!"

- Second-time Buyer

"Just popped into get some more chemicals, again great service and friendly staff. Nice to see Christina again. Coffee please next time."

- Graeme Hetherington - Second-time Buyer

"I love my beautiful handcrafted steam room. Having you there to hand finish the tiling means that the result was better than I expected! My family friends and I love it."

- Irena Davenport

"Great service friendly and helpful. Really know their business."

- Julie Keating

"I have been looking for a swim spa for a couple of years and I have seen this company at the Kent County Show. We spent some time with Christina and Charlie who were very informative and invited us to the showroom to "try before you buy". The Sales process was a pleasure with no pressure sales. The installation team were fantastic, the first day Lee, Tom and Bill placed the pool in position and the filling up process began. On day 2 Tom and Bill returned to commission the system and provided a very informative handover. I would highly recommend this company."

- Simon Oram

"We got our 14ft Swim Spa Last summer from these guys and we absolutely love it - we use it even more than we expected and has become the focal point whenever anyone is around. Daryl, who looks after all the after care products at their Ruxley showroom has also been exceptionally knowledgeable and helpful whenever I've had any questions or problems with anything. A slightly slower installation and delivery than expected but it was all well worth the wait! Looks superb. Wish we'd done it years ago."

- Mark Bordeaux - 14ft Hot Tub

"Just had a SwimSpa installed. Fantastic service from day one. Nothing too much trouble."

- Simon Penny

"Swimspa just installed. Whole process has been professionally carried our. Lee has thankfully just thoroughly explained how to maintain it. Just waiting for it to heat up so we can get in."

- Emma Penny

"We've had a very good experience with The Hot Tub and Swim Spa Company and the installation of our Swim Spa. The product itself is very good - I'm sure you will be able to find plenty of individual reviews of these on the internet, but suffice to say - ours is very well made, easy to care for and so far has given many hours of enjoyment."

- Adam Lilley

"Right from the start. Christina, Theo, Gill and their team have worked tirelessly to ensure a smooth installation of our new Swimspa! These guys really care and the owner of the company has gone out of her way to ensure the successful installation, with keen attention to detail. From ground works, craning it in, and the aftercare, my family have been impressed. The build team have created a new desking and have sunk the spa into it beautifully. We purchased the flagship Swim spa including the hot tub and everything is superb! We are delighted and so pleased to have been introduced to this company by a trusted friend! Overall, exceptional customer service and friendly team. They even bought a bottle for my neighbour to thank her for her help during the installation!"

- Steve Pailthorpe

"Great service from Sean and Dean today for a full service of the hot tub. Great clean and thorough overhaul. Very pleased."

- Sandra McGauley

"Another quarterly service carried out by Tom today great guy and does a very thorough job."

- Paul G Smith

"Delivery of our soft tub by Lee and Jordan (although he hesitant of ladders bless him!!!) Lee was on the hand 100% positive it went really smoothly & brilliant they were a credit to your company both on delivery & installation."

- Diane Croombs - Softub

"Extremely friendly and helpful sales process- speacial thanks to Christina. Lee and the boys installed it today - amazing service. Would totally recommend this company to everyone thinking about getting a hot tub."

- Wendy King

"This was probably one of the best buying experiences we have had to date and it certainly turned out to be the most expensive pack of sausages we have ever bought! That's what we had actually gone to Ruxley Manor for on the day we bought our Hot Tub! We were greeted by Christina and were impressed with her depth of knowledge on the products she was showing us. We loved the pavillion to and arranged a site visit to see if we could place it in our garden to make it an all year round experience. Christina attended with Theo and the 4 of us (my husband included) wandered down the garden. You can imagine my horrow when when said husband announced (after several minutes) that he didn't actually want a Htot Tub (gasps all round!) He wanted 'the dream' (and this is the gushing part!) that's exactly what we have! We love our Hot Tub and we love the building it is housed in. Highly recommend this company and particular thanks to Christina and Lee. It's most definitely a life enhancing purchase. Love, Love, Love it."

- Carolyn Lory

"We bought a self cleaning hot tub and Riviera building. The staff are friendly and professional and prompt to come back with any queries. Installation went very smoothly and we were pleased with Lee who showed us all the chemical necessary and presented the functionality of the spa very clearly. We would 100% recommend this company, best thing we have ever done."

- Susan Snipp - Self-Cleaning Hot Tub and Riviera Building

"Just had a lovely Hydropool hot tub fitted with a paradise oriental building over top. Would thoroughly recommend family and friends to The Hot Tub and Swim Spa Company. Top marks to Lee and Tom."

- Suzanne Williams - Hot Tub and Paradise Oriental Building

"Just like to thank the guy in the showroom (might be Darren not sure) who gave me advice on a problem i had with my hot tub over the weekend. Tried it when I got home and his fix worked first time so thank you. Great service and advice as usual from the best company for swim spas and hot tubs in the country."

- Michael Warren

"We have had out weekender hot tub for a couple of years now and wouldn't be without it! The initial sale price was very competitive and the advice on what additional features were suitable (steps / covers) and installation really enhanced the product. Living locally we pop into the store for our chemicals / filters and when we needed replacement pillows. The staff are without exception always very friendly and I would definitely recommend anyone who is thinking about buying a spa to pay them a visit - you can't get this service on the internet!"

- Mike Dixon - Weekender Hot Tub

"I would like to take this opportunity to thank you for your responsiveness with everything. You and everyone from the hot tub and swim spa co and Building Works & Construction have been a pleasure to work with and have made the landscaping, building and installing the spa experience stress free. I would definitely recommend you to anyone requiring a spa. The construction team and the spa team are enthusiastic, knowledgeable and hard working. Well done and thank you."

- David Tallowin

"The Hot Tub and Spa company customer service is second to none. From the moment we paid the deposit, through to installation. Technicians Tom and Lee are superb at putting ones mind to rest, and are happy to answer any questions despite how daft you may think they are. I can't think Theo, Gill, Daryl and Christina enough for helping us out and assisting us every step of the way. The swim spa is fantastic. Two words sum up this team, Patience and Professional."

- Natalie Byrne - 14ft Swim Spa

"Very happy with our Swim Spa and the team who installed it. It was a very tricky location. The instructions on how to use it from Tom and Bill were very comprehensively explained. We cant wait for it to be ready for our first venture. Five star service."

- David Charman - Tricky Swim Spa Installation

"Christina and her team are excellent at what they do. They always aim to over-deliver. Not only do they have great products but their service is exceptional. I have no hesitation in recommending them."

- Shahzad Nawaz

"I have now had my hut tub for little over a week and all I can say is that from the moment I spoke to the sales advisor to the time Lee and his colleagues fitted the hot tub it has been a wonderful experience. They have been friendly, helpful and professional. Highly recommended."

- Mark Payne

"The installation was excellent and they even let me video the crane! Lee went through the process of using the spa and was quite happy to answer my silly questions when I could not remember it all. The spa was cleaned, set up and made safe before they left. It was also made clear that I could ask if I needed anything else or still had queries. I was very impressed."

- Andy Wicks

"I am so impressed with my Hydropool hot tub. From the sales experience to the after care and advice I have received, especially from Lee and Daryl - who has been brilliant at answering my various questions and giving me lots of hints and tips. The spa is the most fantastic experience, totally relaxing, especially at night with the changing coloured lights and amazing jets!"

- Janice Ward

"Lee has just finished our quarterly service and, as usual, done a good job. Cannot praise the support staff enough!"

- Dave Atwood

"I am so thrilled with the sauna, it is a beautiful addition to my en-suite bathroom. Christina, Theo and the team we're so knowledgeable and we had amazing customer service throughout. If you are thinking of buying a hot tub, sauna or swim spa, they are the place to go!"

- Eloise Dixon

"After doing a huge amount of research into Swim Spas over a year or so I stumbled across the Hot Tub and Swim Spa Company after a dew dealers failed to even answer their telephone. Thank goodness for the lack of service from the others as Christina, Theo and all the staff at the Hot Tub and Swim Spa Company have been brilliant. So knowledgeable and enthusiastic - I wish I could bottle it...... they clearly love what they do and know an awful lot about their products. We had to make a few changes to our schedule as other tradesman had delayed us in our garden project, the Hot Tub and Swim Spa Company were very accommodating with a 'can do' attitude. We are very happy with our Swim Spa and the kids (and many of their friends) love it. Thanks to everyone."

- Alison Khalique - 12ft AquaPlay Swim spa

"Lee was fantastic. Christina was lovely and we loved the Prosecco...Everyone is very friendly, has been a great experience."

- Emma-Jane Blackman

"My Hydropool Serenity Hot Tub is magical! Not being the youngest of shoppers!! I was hesitant of investigating an installation; I need not have been..... I was approached with respect and courtesy by Daryl, who continued in the same vein answering my questions knowledgeably and constructively, without sales pressure, throughout my visit. The excellent service didn't stop after placing my order either; I was updated regularly regarding anticipated delivery date, installation, and post installation use. The Showroom Team too, when I went to ensure my chemical needs and application were correct, reflected the same high levels of professionalism. Thank you for a first class Product supported by a first class Company."

- Gill Ridges - Hydropool Serenity 5000 Gold

"I purchased a hot tub and gazebo in Aug 2014. They handled everything from making the concrete base, craning the hot tub into the garden, installing everything and after care. We did have quite a few problems along the way but all was handled well and they did everything they could to fix the issues. I still get my chemicals from them and they're always super helpful. Friendly, professional and knowledgable team. I love my hot tub, so many fabulous evenings with friends sipping cocktails into the early hours!"

- Laura Acland - Hydropool Self-Cleaning 700

"We got our 14ft Swim Spa Last summer from these guys and we absolutely love it - we use it even more than we expected and has become the focal point whenever anyone is around. Daryl, who looks after all the after care products at their Ruxley showroom has also been exceptionally knowledgeable and helpful whenever I've had any questions or problems with anything. A slightly slower installation and delivery than expected but it was all well worth the wait! Looks superb. Wish we'd done it years ago."

- Mark Bourdeaux - Hydropool Self-Cleaning 17ft AquaTrainer Swim Spa

"Amazing product and fantastic aftersales service. Loved the service and non-pushy sale from Christina and Gill. It's been a long time since I bought from such a fun business - they really seem to love what they do. We bought a SelfCleaning Hydropool 670 and we (my wife and I) absolutely love it - all my pains and aches are reduced and particularly loved lolling around in it during the recent warm evenings.

Christina has been really helpful on the phone talking me through the chemicals and cleaning products after we had a big 40th party and the water seemed impossible to revert - but we got there in the end with some great guidance. Brad was excellent at install as well - really helpful, cheery and left everything in the garden the way he found it. Great team.

My goodness, having read a few of the reviews below, I am pretty surprised. Yes, if (as you were probably told during your sale as we were) that if you have hard water or wear loads of fake tan, make up, hair gels etc, your water is going to be hard to manage! Self-clean isn't a silver bullet to sit around and expect it all to happen magically! That's a bit like driving your car for 10 years and wondering why the tyres are bald and there is no oil There is no way this is anything less than 5 stars. I review on tripadvisor about 10 times a year and i always laugh and those people who give 1 star reviews - oh well, can't please some grumpy misery guts, can you?."

- Toby Francis - Hydropool Self-Cleaning 670

"What a lovely layout to be able to see all the different tubs & spas. Really impressed with the swim spa, but don't think it would fit in my garden! Staff were great, very knowledgeable."

- Mark Howells

"We purchased our tub from Christina about 4 years ago and the service per-sale was excellent. Christina is a very friendly and helpful lady and seriously knows her products which is good. Since then we have had the tub serviced on a service contract with them and Tom and Lee, the service engineers are polite, professional and again really know what they are talking about. I would recommend anyone who is looking at a tub to look t this company. Hydropool is a top quality product and the team at The Hot tub and swim spa co's are more like friends now in our dealings over the last 4 or so years"

- Diane Harrison-Jarrett - Hydropool Self-Cleaning 675

"Excellent service, very friendly and informative with no hard sale. delivery and installation was hassle free. Have been using hot tub for over 2 years with no issues. Would definitely recommend buying from the Hot Tub and swim spa company at Ruxley"

- Mark Kasap - Weekender hot tub

"Fantastic service, friendly and professional from sales to install. Would recommend to anyone looking to buy a hot tub. Thanks to Daryl, Lee and the team!"

- Gareth Cross - Hydropool Serenity 5000

"Great product and, thanks to Lee and his team, great and friendly service. If you're going to get a hot tub, get it from these guys."

- Michael Elms - Hydropool Self-Cleaning 459 Platinum

"Theo and Gil were great throughout the sales process, taking extra account of our needs for a hydrotherapy swim spa. The team team delivered it on time - to the delight of the whole road! - and the installation/handover was very professional by Lee and Tom. Ewan did excellent work building the cabin. The Hydropool is excellent and we are enjoying it immensely!"

- David Barefoot - Hydropool Self-Cleaning 14ft AquaSport Swim Spa

"Wow!! We are very impressed with the service we have received from everyone in the company! Gil was really fantastic helping us decide which spa would suit our family best, Theo was most helpful whilst performing a site visit and Lee has done an amazing job fitting the spa and explaining how to use it! Would highly recommended this company for all your spa and pool needs! All the staff are extremely polite, friendly and helpful!""

- Cat Haven - Hydropool Self-Cleaning 770

"I researched the market and found that the Hydropool swim spa product range looked like an excellent quality product. I did not just want a swim spa, I wanted a one stop shop to do my complete project including sinking my swim spa. After researching the market, The Hot Tub and Swim Spa company came out and provided me with a fixed price, end- to- end quotation, including all my ground works and electrics. The ground works and electrics were a fraction of the quotations from other companies and you seem to be the only company who can do it all under one roof! As I would have one person to deal with on every aspect of the project and the quality of the product seemed excellent, I chose to go with the Hot Tub and Swim Spa Company. On reflection, The Hot Tub and Swim Spa Company gave me the best technical advice, provided me with a one stop shop with a very competitive groundwork and electric cost. My landscaper confirmed this to me. So overall, lower total project costs with better level of service."

- Peter Lundie - AquaTrainer 19 foot FX

"Dear Theo and Christina

We are very happy with the pool and I'm using it most days, even twice a day. The pool has added a new dimension to the garden. I love laying in the water star gazing!

Thank you."

- James and Jill Armstrong, 17 foot Hydropool AquaSport swim spa

"This is just a short note to say thank you. Your boys did a really good job on our swim spa and we will be using your services in the future."

- Val & Terry Adams, 14 foot AquaSport

"Many thanks, Theo and the team. May I say we are greatly enjoying both the swim spa and hot tub and they and the cabin have been much admired!"

- Roderick & Susie Banks, 19 foot DTfx swim spa and bespoke cabin

"We love the product and were delighted with all the service and time you spent with us. It is a big investment but we both feel we couldn't have invested in a better product and company."

- Barry and Tracey Eglinton, 14 foot AquaTrainer

"As a proerpty developer we really saw added value in the Self Cleaning swim spas. They really work! We will be suing these in all our future properties."

- Nino Labate, 19 foot DTfx swim spa

"We have been dealing with Theo & Christina from the Hot Tub and Swim Spa Co's for a few years now, when we first looked a purchasing a hot tub. We did not actually become customers for 3 years but during that time we remained in contact periodically. They were extremely friendly and knowledgeable from the outset and the pre-sales service was second to none, friendly and not at all pushy. We are delighted that we have finally become customers of theirs and proud owners of a Hydropool Hot Tub, which is truly fantastic. The delivery and installation team were a good bunch of guys, again very friendly and knowledgeable. And the post sales to date has been excellent. Theo and Christina are such lovely people to do business with that we feel we are more friends now and it was a pleasure to give them all our hard earned money for our tub. If you are considering a hot tub, sauna or swim spa and good old fashioned customer service is important to you, then look no further than the Hot Tub and Swim Spa Company."

- Diane & Mike Harrison-Jarrett - Self Cleaning 670

"We just purchased the Rivera Pavilion complete with Spa from The Hot Tub and Swim Spa Co, really pleased with the end result, the Pavilion looks and feels quality and the Spa is relaxing and even better of a night time with colour changing lights. We had the pleasure in dealing with Christina, never pushy and always informative and I never felt like I was being given the hard sell, the workman worked tirelessly to get the Pavilion built in 2 days, the commissioning of the hot tub was also informative and simple. The knowledge of knowing they are only a phone call away with any problems or advice is comforting, I’ll look forward to seeing Christina and the team when visiting the show room again for the chemicals needed for the hot tub, all in all a great end to end experience and one I would recommend to anyone wanting that something a bit special."

- Ross & Cathy Francis - Riviera Pavilion & Serenity 5000

"Having had a bad experience with another company, I decided to go to the team at Hot Tub & Swim Spa Company. From the moment I began speaking with them I knew I had made the right choice. They were incredibly diligent and listened to my needs, giving me their honest opinions and in so doing helping me to design the bespoke hot tub of my dreams.

The finished article is really amazing and all the customisation proposed by the team has met and exceeded my expectations.

Lastly the level of after service has been exemplary also and I feel that I am as an important customer now as I was when I first enquired about a bespoke tub."

- Alex Geddes - Bespoke tiled hot tub

"Hi Christina,

Just wanted to extend our thanks to you and all your team for the superb job they did installing the hot tub.

I have to say it was a sight to behold when the men were craning the tub over the house!!! Did not know whether I was excited or nervous!!! but they all worked really well together & were great guys ( they have obviously done that before, many times no doubt!!)

Anyway, sure we will be back again for maybe more products. But in the meantime Thank You all once again for the great & professional service we have received from you all.

My eldest daughter has already planned a pool & spa party this Friday for about 45 school friends !!!! Wish me luck!!!!!!!!!!!!!!!!!!!!!

Kind regards"

- Clare & Gerard Keenan - Self Cleaning 700 & Safety Cover for existing swimming pool

"5 years on and still amazed by the professional service we receive. Staff members always friendly and helpful no jobs ever too much. Hot Tub and Swim Spa have provided us 100% satisfaction in all items purchased from hot tubs to saunas to our amazing swimming pool all of which are also maintained. Fantastic find and won't be letting them go!"

- Nick and Anne Marie Casson - Self Cleaning 700

"Dear Hot Tub and Swim Spa Company,

First of all, thank you very much for the heavenly experience of the hydro-pool which you helped us choose. Our son loves the lights, my husband enjoys the ‘Captain seat’ and the adjustable jet powers, and I love to lay down and watch the sky at night. We have never felt so relaxed in our own back garden before.

Secondly, we would like to praise you friendly and kind assistance all the way through our purchasing experience. We have been considering to buy a hot tub for a long time and found your company through the internet and by driving past when shopping in the area. From the first time we walked in, and spoke to you, we knew we are in good hands, and you continued to make us feel this way all the way through and beyond.

I would like to say that your customer sales care and after sales care is exceptional. You are always ready to help and answer questions. You never made us feel rushed and you were always happy to explain things in great details. Your expert recommendations regards to ‘chemical care’ and ‘easy clean’ made us feel at ease, when it come to the ‘science lab’ part of caring for the hydro-pool. Your engineers are also very patient and helpful as they were also happy to explain things over several times.

Finally, the hydro-pool is proposed to be used with several young disabled children from Dartford and near by areas. We are sure the experience of the relaxing warm water with help them feel better both physically and mentally. We are going to keep you informed about the success of the hydrotherapy service. We will highly recommend your company to both professional in the special needs field, friends and family for outstanding professional pool and spa advice and fantastic customer care.


Sincerely yours"

- Judit Sebok-Rose - Hydropool Serenity 4000

"Hi Gil,

I just wanted to drop a note to you and the team on the exceptional sales and installation service we‘ve received from The Hot Tub and Swim Spa Company.

Being an existing spa user for the last 10 years we recently came into a fortunate position of being able to upgrade, today the market continues to be full of many makes and different offerings. We decided to visit Ruxley, The Hot Tub and Swim Spa Company as this was the closest outlet to our home address, I‘d also done a lot of research on the Hydropool spas and their excellent benefits. From the minute we walked into the showroom and to the time we secured out new spa we‘d received a warm welcome and exceptional service, well done team.

Installation day went very smoothly, both Tony and Tom are an absolute credit your company and pivotal to the success of the team. Throughout the entire day great care and professionalism was taken to ensure the spa was delivered and positioned without any issues. By the end of the day I felt comfortable with all the requirements and handover, that evening my wife and I experienced out first hydro pool spa session - absolutely fantastic and I‘m glad we decided to use the Hot Tub and Swim Spa Company.

Kind regards"

- Chris, Helen & Mike Barrow - Serenity 5

"I just want to let you know how pleased we were with the service we received when we visited your showroom. All the staff acknowledged us while we were browsing. We then decided to look at a hot tub and Daryl asked if we needed any help. He explained all about the hot tub and all the technical bits. He was very friendly and knowledgeable. Once we had decided to buy he went to get Christina to do the paperwork. She was very friendly and had lots of knowledge. They were both very professional and friendly. We really felt it was a very personal service. Outstanding. You then came to our house to do the survey and once again we were delighted with the advice and help you gave to us. The whole process has been one of the best shopping experiences we have had. If I had to mark out of ten it would be a ten. The team are a credit to you, even Christina's husband came for a chat with us. Would we recommend you? Most definitely."

- Elaine and Richard Aldridge - Self Cleaning 670

"The best thing I have ever bought! In my line of work as a catering supplier, I have enjoyed complete relief from back pain thanks to my hydrotherapy hot tub. I used to have a standing order to my osteopath, but now no longer necessary! I would recommend buying a hot tub and your company to anyone. If you require a potential customer to come and see our tub I would be more than willing. We are delighted.

Fond Regards,"

- Michael Spencer - Serenity 6000

"The whole experience has been great fun! All of you at The Hot Tub & Swim Spa company are great and we love the our Hydropool 6000 hot tub. We would recommend your company and Hydropool hot tubs to anyone."

- Denis Martin - Serenity 6000

"It was great to see you both over the bank holiday weekend and I'm pleased on the deal we agreed for the Hydropool 800 self cleaning hot tub. As you know, i had been speaking to both yourselves and also to another Hydropool retailer, about showroom models and new models as well. My dad originally came in to your showroom to pick up a catalogue prior to me even being aware of Hydropool, and although it was very brief, he informed me that despite you having closed at the time, Gill was happy to unlock and bring out a catalogue for him to take away which is nice to know, as some staff would just turn people away and want to get home! From my initial contact on the telephone with Theo, and subsequent calls with Christina, i was impressed with the time taken to explain the differences between the Hydropool specs and that of other hot tubs i had been looking at.

It was clear you are both knowledgeable on your product and willing to spend the time passing that knowledge on to a pre-sales enquiry. Being a very technical person, I'm always interested to know all details of specification before a purchase like this and am glad that this was made available to me. I experienced the same level of service when first visiting the showroom when Christina was very friendly and approachable and spent a lot of time explaining all the features of the hot tub i was interested in, as well as others. Overall i was left with a great impression of your company and of course wanted to make my purchase through yourselves due to this, along with feeling confident in the after sales service i would receive as well, which is important of course.

As mentioned above, I did also have dealings with another Hydropool retailer and visited their showroom, which was much less impressive and welcoming than the set-up you have at Ruxley. I would also say that the staff were less approachable and friendly compared to what i experienced with your company, along with spending much less time showing me the features of the tubs and giving a far less detailed and less technical run through of them all, which was disappointing. Not everyone would want that, but some like myself are keen to know about everything that makes the Hydropool tubs better than other brands, which is of course your selling point to customers.

All in all you can see from the above that i am very happy with the dealings so far with The Hot Tub and Swim Spa Company and very much look forward to taking delivery of the hot tub!"

- Adam Rossiter - Self Cleaning 800

"Had to write you this email as no one has quite made such an impact on me before as you. I promised myself that I should always go back to your Mum and give her our business should we ever purchase a hot tub. At that point I found the most professional sales person I have ever come across. Thank you for helping us with our quest to give Harry a fantastic surprise, I am sure he will enjoy every minute in the spa. Christina. Please come and work for me if you ever get feed up with selling spa's. You and your company are simply the best... We can‘t wait for the spa!"

- Rob & Jo King - Serenity 5000

"Dear Christina & Theo,

Just to say that after having the hot tub now for 4 months and testing it almost daily whilst sipping wine and listening to music we still cannot find anything wrong with it!! and would like to say a big thank you to both of you we would definitely recommend your Company to our friends.

Thanks again"

- Ian & Sue Harris - Self Cleaning 575 and Cedar Pavilion

"Ali and I have been so impressed by The Hot Tub and Swim Spa team we decided to not just to buy a hot tub from them but over the course of a few years we also bought a sauna and then a wooden Gardipool with extensive decking works. We have felt almost like friends of Theo and Christina. They made us feel like no question was too insignificant or unimportant for their time. We are absolutely delighted with all three products you and would recommend you to everyone!"

- Mark and Ali Shinn - Pool, Sauna and Self Cleaning 5000

"We love the product and were delighted with all the service and time you spent with us. It is a big investment but we both feel we couldn't have invested in a better product and company.

In fact we are so delighted some of our family have now decided they will definitely buy from you too! Thanks again!"

- Barry and Tracey Eglinton - Self Cleaning 670

"What we have found is the tub has created time for us as a family to talk, away from everything else. We love it and couldn't imagine being without one now!

We love our tub! Very professional team, thank you!

Thanks for all your continued help and guidance too!"

- Mr and Mrs Carter - Self Cleaning 575

"I just wanted to say that we are delighted with our hot tub and very happy with the overall service we received from start to finish.

The delivery service was smooth and the quality of the installation exceeded our expectations.

All involved are a credit to your company and we have already recommended you to all our friends. Furthermore during our frequent visits to your Bromley Sidcup Branch when purchasing supplies we continue to receive outstanding customer service.

Thanks again for your continued assistance.

Kind Regards."

- Richard and Christine Linington - Serenity 4000

"Many thanks for coming in to see us today and giving some invaluable guidance for the safe use of our Spa. I mentioned that I had e-mailed Theo last week to thank him and all those involved with the installation of our Spa, but in case it did not arrive I repeat the views expressed.

We found all the people very helpful, polite and we are now making good use of the Spa as are all of our children and grandchildren. Your organisation should be proud of the way you carry out customer service and it is a delight to work with a company who actually do what they say they are going to do.

Many thanks and if you need any references or would like a potential customer to have a site visit, we will be only too pleased to arrange it."

- Chris Harrison - Serenity 8000

"I am writing this letter to express my gratitude for the professional way in which you dealt with the purchase and installation of my hot tub.

I was very pleased with your service, from the moment we first approached you to the after care service we have received. I found your staff to be courteous and pleasant at all times, and of assistance when I have raised any queries following the installation.

We are more than happy with the tub and are so pleased that we decided to purchase it. I would recommend your company to anyone who was considering a similar purchase! Thanks again!"

- Paul and Olive Henning - Self Cleaning 395

"Dear Hot Tub and Swim Spa Company Team,

Thanks for your advice during our purchase of our hot tub. We found this really useful and the service you provided from purchase to installation was first class.

Thank you for your quick, very focused, tidy and professional installation from your team. I would recommend your services to anyone wishing to purchase a hot tub as you made this experience really easy for us."

- Jamie Hales - Serenity 4000

"Hot Tub and Swim Spa the BEST by far. Their service is first class Forget the rest, there's no contest, To them we raise a glass. From a very satisfied retired head teacher who owns both pool and spa, supplied and maintained by them. 'I wish I had had them when I was working - so relaxing'."

- Vivienne Seddon - Serenity 5000

"Dario was extremely helpful when buying the hot tub and went above and beyond to accommodate our needs. Lee came to fit the hot tub a week after ordering and was fabulous, came up with solutions quickly enabling us to get the hot tub into our garden. Bradley and Dean were also great and managed to drive the hot tub successfully on wheels through all sorts of angles! Great service by all involved. Would highly recommend. Can't wait to now get in for a dip."

- Liz Lucraft - Antigua Hot Tub

"Just wanted to say massive "Thank you!" to everyone at the company for helping us turn our long held dream of owning a hot tub into reality. We especially enjoyed the fact that everything was taken care of by their wonderful team - from building the base and electrical work to installing and setting it up - all we had to do was sit back and relax. They even made it look easy - the hallmark of true professionals. I can wholeheartedly recommend them to anyone."

- David Flett - Antigua Hot tub

"The Hot Tub and Swim Spa Company honestly deserve all of the awards that they have won to date. After visiting the showroom and meeting Theo, Christina and Gil it became clear why the company are so esteemed. The customer service and care is the best that we have ever received, the product information given is crystal clear and the end result simply perfect!

We have now been sitting in our hot tub every evening since delivery and the process was as easy as going to buy a loaf down the road. Once we had decided on the hot tub that we wanted (probably the most difficult part of the purchase as there is so much choice,) Theo then came to assess access and electrical connections and just days later the hot tub was delivered, installed and ready for use. The very next day after delivery we had received a lovely answer phone message (as you can imagine we were in the tub) making sure that everything was OK and hoping that we were enjoying ourselves!

The answer was YES - the tub is perfect and the best purchase we have ever made. It is simply the best way to have an all over body massage, a chilled out evening or an extra special party.

Couldn't have asked for more from The Hot Tub and Swim Spa Company - Thanks again."

- Ralph & Ellie Smith - The Hot Tub and Swim Spa Company Antigua

"Brilliant service from all the team. Christina was very helpful and helped us choose the right spa for us. Lee came and surveyed the garden and advised exactly what we needed on installation day. The were great and installed in the pouring rain, explained all the chemicals and made it seem nice and easy. An all round great experience buying our spa Highly recommend them"

- Roz Woodall - Antigua Hot tub

"I bought a 1400 litre hot-tub last summer and it's been nothing but superb service (even after you get it). The 59 jets, 5-seater is costing £32 running costs each month, used two or three times a week for around an hour a time. Christina, who runs the place does exactly what she says on the tin. Very pleased and relaxed."

- Rick Kelsey - Antigua Hot tub