The Hot Tub and Swim Spa Company.... One of the only multiple UK and European award winning swim spa, hot tub, swimming pool and wellness companies.
Our corporate vision is to be the UK's number 1 wellness expert, providing exceptional hot tubs, swim spas, enclosures and saunas alongside an awesome customer experience. Let us creatively realise your dreams and let us take care of everything.
We help you choose the right product, we deliver and install it, and we can service and maintain it for you in the many years ahead. Uniquely, our After Sales Care Team carry over 90% of spares in stock.
The mission is to deliver the best possible lifestyle products and services, now and in the years ahead.
Specialising in technology - driven, quality products, delivered and maintained by reliable and factory - trained, in house staff. Ask us about our unique product features and how these will dramatically improve your life.
The Hot Tub and Swim Spa Company values are to deliver the best possible product to you, using specialist expertise and experience
Our philosophy is that through hard work and attention to detail, our customers will benefit from the finest possible therapy.
Our friendly service is based upon individual customer care and attention to detail. Our bespoke products are designed around each client’s unique requirements. No two customers are the same, neither are our installations. The quality and variety of our products, in addition to our award winning service, are the reasons why you should be dealing with us!
Let us creatively realise your dreams, and let us take care of everything. We live once, so let’s live well, and feel on holiday all year round.
Who We Are
As a family operated business encompassing two generations, we have over 50 years combined experience selling and servicing hot tubs, swim spas, pools, saunas and gazebos. We love what we do because we love the lifestyle that comes with owning a pool and spa. Each of us has benefited from the physical, mental and emotional well-being that comes with taking time to relax on a regular basis. This is why our commitment to outstanding customer service goes far beyond the norm. Our sincere hope is to help every hot tub and swim spa owner improve their quality of life on a sustained basis.
Our outstanding customer service starts the moment you visit our 2016 UK Award Winning Showroom. Our philosophy is simple - if we sell it we install, maintain and service it as if it were our own. That's how we have earned and continue to maintain a one of the most positively reviewed companies in the UK. We have a 98% referral rate.
The Hot Tub and Swim Spa Company's sales team is highly knowledgeable with at least two specialists per product having received manufacturer on-site training. Our full-time Service Engineers and Installation staff are experienced and qualified by the various product manufacturers we represent. Our long standing senior hot tub and swim spa engineer, Tompall Gibbs, won UK Engineer of the Year 2015 at the NEC Birmingham Industry Awards.
At The Hot Tub and Swim Spa Company we combine genuine creativity, planning rigour and excellence in execution. Our can-do pragmatic approach means we take all the stress out of your project. This is as true for a full spa design and build as it is for an accessory recommendation.
We welcome visitors at our United Kingdom Showroom of The Year (for Wellness, Spa, Hot Tubs and Swimming Pools 2013, 2015 & 2016) and invite you to enjoy our quarter-acre indoor and outdoor haven of peace and tranquility. 70% of our showroom is under-cover so here you can envision your new hot tub, swim spa, gazebo or sauna as it would look at your home. We know you might want to experience an item prior to purchase, so we have private hot tub and swim spa wet tests and sauna sessions - all you need to do is request a private changing area.
If you live too far away to visit us or prefer to chat on the phone our staff can assist with any questions you might have, 7 days a week. You don’t need to visit us to buy something from us, we can do all the paperwork over the phone or online with you. If you do decide to travel a distance to come and see us, we will even contribute towards your petrol and have your car cleaned while you are here, just to say thank you for coming.